Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Terms & Conditions
- Shipping & Delivery
All items listed will be processed as soon as possible. All free shipping promotions will be Fed-Ex ground. If an order will not be shipped within 3 business days we will contact you with the details and we may offer free shipping if you would like to continue your order. A tracking number will be emailed to you and show up in your account online once an item has been shipped.
Here is an estimated shipping schedule for all Fed-Ex Ground shipments.
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- Privacy & Security
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
The Information We Collect:
This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to receive materials. On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address.
The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive our specials as well as updates on our new products and services. At any time would you like to opt out of this service click on the remove link at the bottom of one of the emails or log into your account and disable your subscriptions.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment To Children's Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How You Can Access Or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by logging into your account, calling us or sending us an email.. We use this procedure to better safeguard your information.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. Example would be email confirmation.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please contact us toll free at 1-800-682-4710.- Returns & Replacements
Every third party product you buy from Direct Low Voltage is backed first by the product manufacturer's warranty if one exists. Direct Low Voltage's 20 day limited warranty against defects, may also apply. Direct Low Voltage's 20 day limited warranty is a defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacturer or Direct Low Voltage. After 20 days the product manufacturer warranty is the only warranty in effect. Terms and conditions may vary by product or manufacturer. Direct Low Voltage will assist customers whenever possible in gaining satisfaction with product manufacturers. For assistance or to exchange a defective product call 1-800-682-4710 for a return authorization number. Products returned for exchange must be in new condition, original packaging and include all packing materials and other accessories and be received within 20 days of the invoice date. We reserve the right to refuse for return or charge a restocking fee for damaged or incomplete returns. No returns will be accepted without an RMA number issued by Direct Low Voltage or when the product manufactures or distributors return policies supersede ours.- Ordering
You can order online with an account, as a guest or by phone.- Payment, Pricing & Promotions
For each online order, you must pay: 1. the applicable price for the relevant goods confirmed by Direct Low Voltage including any taxes due; and 2. the delivery and handling fee specified on the web site at that time. Your order and credit card details are safe and secure. All personal and credit card information provided to Direct Low Voltage is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet. At this stage we can only accept payments using the methods stated in the Checkout page of this web site. We are unable to accept COD charges. Payment must be cleared before the goods are dispatched unless you have approved credit facilities with Direct Low Voltage. Direct Low Voltage reserves the right to change or remove any promotion, product, product price, shipping methods, payment methods or orders at any time without notice. Direct Low Voltage also reserves the right to authorize any credit or debit card used before the actual charge is made. Direct Low Voltage will not charge you until the order has been confirmed available and ready to ship.- Viewing Orders
At any time would you like to check the status of an order you can log into your account or call us. Emails are automatically generated for the different stages of order processing.- Terms & Conditions
1. Introduction
The Website Owner, including subsidiaries and affiliates ("Direct Low Voltage" or "directlowvoltage.com" or "we" or "us" or "our") provides the information contained on this website or any of the pages comprising the website ("website") to visitors ("visitors") (cumulatively referred to as "you" or "your" hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.
2. Information on the Website
Whilst every effort is made to update the information contained on this website, neither Direct Low Voltage nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website. Direct Low Voltage reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know.
3. Trade Marks
The trade marks, names, logos and service marks (collectively "trade marks") displayed on this website are registered and unregistered trade marks of Direct Low Voltage. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of Direct Low Voltage.
4. External Links
External links may be provided for your convenience, but they are beyond the control of Direct Low Voltage and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use.
5. Public Forums and User Submissions
Direct Low Voltage is not responsible for any material submitted to the public areas by you (which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by Direct Low Voltage. Direct Low Voltage reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to -
5.1 defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;
5.2 publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;
5.3 post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of Direct Low Voltage's and/or a third party's computer system and/or network;
5.4 violate any copyright, trade mark, other applicable international laws or intellectual property rights of Direct Low Voltage or any other third party;
5.5 submit contents containing marketing or promotional material which is intended to solicit business.
6. Specific Use
You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify Direct Low Voltage against any loss, liability, damage or expense of whatever nature which Direct Low Voltage or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.
7. Warranties
Direct Low Voltage makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company's personal information or material and information transmitted over our system.
8. Disclaimer of Liability.
Direct Low Voltage shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither Direct Low Voltage nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
9. Use of the Website.
Direct Low Voltage does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction. By accessing the website, you warrant and represent to Direct Low Voltage that you are legally entitled to do so and to make use of information made available via the website.
10. General
10.1 Entire Agreement.
These website terms and conditions constitute the sole record of the agreement between you and Direct Low Voltage in relation to your use of the website. Neither you nor Direct Low Voltage shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and Direct Low Voltage in respect of your use of the website.
10.2 Alteration
Direct Low Voltage may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.
10.3 Conflict.
Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
10.4 Waiver.
No indulgence or extension of time which either you or Direct Low Voltage may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.
10.5 Cession.
Direct Low Voltage shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.
10.6 Severability.
All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
10.7 Applicable laws.
Any relevant terms and conditions, policies and notices shall be governed by the laws of the state of Michigan, U.S., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the Michigan courts located in Macomb county, Michigan, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.
10.8 Comments or Questions.
If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us toll free at 1-800-682-4710.
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